Shipping, Returns, and Exchanges
From doorstep delivery to easy exchanges and returns, here's everything you need to know — because falling in love with your order should be the only thing on your mind.
Shipping
Delivered to Your Doorstep
Choose your pace at checkout. Every order is wrapped, ribboned, and sent off like the little luxury it is.
Free Shipping — Every order $500 & up
Standard Shipping — 5–8 business days $13
Express Shipping — 2–4 business days $18
Returns & Exchanges
Perhaps it wasn't quite the one. Perhaps you're dreaming of a different size, a different sparkle. Whatever the reason, our returns portal — powered by Loop — makes the whole affair refreshingly painless.
Return/Exchange Window
You have 14 days from delivery to have a change of heart. Simply keep everything unworn, unused, and as pristine as the day it arrived.
One quick snapshot
This keeps things fair and fabulous. Every return passes under the watchful eye of a real person before it's approved — no bots, no guesswork.
A little something extra
Choose store credit as a Shopify gift card instead of a refund, and we'll add a $5 bonus on top — consider it a standing invitation to treat yourself all over again.
In-Store Pickup
Your Order, Ready & Waiting
1. Choose "Pickup" at checkout — Select in-store pickup instead of shipping.
2. Wait for your "It's ready!" email — We'll pack your order and let you know the moment it's ready.
3. Swing by during store hours — Find us at 4350-110 Lassiter at North Hills Ave, Raleigh, NC 27609. Bring your confirmation and a photo ID.
4. Collect your order — We'll hold your order until you're ready to pick it up. Just keep us in the loop (text us at 984-989-2177)
FAQ
Can I return or exchange jewelry?
Jewelry comes with a 24-hour return/exchange window from the moment it's delivered, owing to the delicate and deeply personal nature of these pieces. Unbox it promptly, give it a good admiring, and reach out right away if anything isn't singing.
Can sale items be exchanged or returned?
All's fair in love & sales — but these ones are final sale. They can't be returned or exchanged, so choose your markdown darlings with confidence.
How do I start a return or exchange?
Wander over to our return/exchange portal, pop in your order number and the email you ordered with, and follow the prompts. It's powered by Loop, so the whole thing takes about as long as your morning espresso.
Do I get anything extra for exchanging instead of returning?
You certainly do. Choose store credit as a Shopify gift card instead of a refund to your original payment, and we'll add a $5 bonus to your balance — a little thank-you.
Why do I have to submit a photo?
Every return travels with a quick photo of the item, which our team reviews by hand before waving it through. It's a small step that keeps quality high and the whole process wonderfully fair for everyone.
What are my shipping options & costs?
Standard shipping is a $13 flat rate and takes the scenic route in 5–8 business days. In a hurry? Expedited is $18 and lands in 2–4 business days. And every order of $500 or more ships free — our treat.
Do you offer free shipping?
We do, and it couldn't be simpler: orders of $500 or more glide through with free standard shipping, applied automatically at checkout. No code, no catch.
How long until my refund or store credit arrives?
Once your exchange/return photo is reviewed and approved — typically a 24-hour turnaround — please allow 3–5 business days for the funds to land. Refunds return to your original payment method; store credit appears instantly as a Shopify gift card, ready when you are.
What condition do items need to be in?
Clothing must be unworn and free of any damage, with all original tags still attached. Please keep pieces fresh and pristine — exactly as they arrived. Anything worn, altered, or missing its tags, we're sadly unable to accept.
What is your in-store return policy?
We will gladly accept exchanges for store credit only on regular-priced, unworn, unwashed, unaltered merchandise when accompanied by a receipt within 7 days of purchase. We regret that we can not offer cash or credit card refunds. All sale merchandise is final sale. *Trunk show styles are excluded from promotions.